Shipping and Returns

Please read the entire agreement. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us.

Shipping

Packages are generally dispatched within 2-3 days after receipt of payment, though some exceptions may apply, and are shipped via UPS and USPS with tracking (when applicable) and drop-off without signature. If you prefer delivery by a different method, please contact us. 

Once your order is shipped you will receive an email or two with any tracking information available -- you can check order status by logging into your account.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Caputron does its best to estimate the cost of customs for international orders. Any additional fees required by customs will be the responsibility of the buyer. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.  Boxes are amply sized and your items are well-protected. Special care is taken to protect fragile objects.

Please note: We cannot control customs processing times in international countries. It is not uncommon for First Class/Flat Rate parcels, or packages of any type, to get caught up in customs for weeks at a time. We are not responsible for any added time due to customs. We will not be liable for, nor will any adjustment, refund, or credit of any kind be given as a result of any delay, misdelivery, or non-delivery. Items returned to us that were deemed undeliverable and are not damaged in any way are subject to partial refund for the cost of the merchandise minus the cost of shipping. At the discrection of both Caputron and the buyer, redelivery may be attempted for additional shipping costs determined prior to reshipment. 

* When offered, free Shipping is eligible only for the USA and does not apply to items that need to be shipped freight.

Returns

To arrange for a return use the contact form or email contact@caputron.com. We can only accept returns of unopened accessories and non-damaged devices, within 14 days of receipt (for international orders, 28 days from shipment). Items will be inspected upon return. There is a 10% re-stocking fee for items returned unopened. Items returned opened or damaged will not be refunded. Shipping fee's are non-refundable and customers are responsible for return shipping costs unless the product arrives damaged or defective. You may use any carrier to ship your device back to us, but we strongly recommend you use delivery confirmation. We are not responsible for refunding a lost device if there is no proof that we received it.